DIODA© Best Practices

Efficiency, Unity, Measurable Returns

DIODA’s proven best practices provide a roadmap for effective transformation. With projects broken into agile engagements and quick wins prioritized within weeks, fast tangible value is quickly realized. Collaboration starts early with and an emphasis on interdepartmental teamwork. Tech debt is avoided through consolidation and customization of tools while a transformation steering committee promotes innovation and ensures governance

Timing & Scope

  • Projects are broken down to smaller engagements and do not run over six months
  • Quick wins required within three weeks
  • Keep it simple early, focus on high-volume low-hanging fruit
  • Use new employee onboarding to bring more departments to the table
  • Limit customizations of all tools wherever possible as near-term process exceptions will be easier to deal with than tech debt of highly-customized tools

Organization

  • Early positive collaboration between departments prized over first deliverables

  • Establish a DIODA©/ESM/COE/Transformation Steering Committee

  • No dedicated relationship positions, everyone is expected to collaborate across departments when needed
  • COO supporting unified back office
  • Tighten processes before automating them

Measuring

  • Each automation use case should have an ROI under 6 months for consideration
  • Measuring returns should be kept simple and estimations/industry standards are acceptable in place of doing labor-intensive value exercises
  • Returns on existing efforts is kept in a Value Register so it can be recounted at later times by different people

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