Domiconk™ Technologies

Drive Digital Velocity Through Back Office Unification

Back office unification is necessary for overall digital transformation and organization performance, but when given the proper attention, resources, and execution it will become a business advantage that drives the entire organization’s velocity. See why the Inside-Out Digital Acceleration methodology can unify your organization and drive digital maturity.

Answer 10 short current state back office questions and I will send you a Free Back Office Digital Acceleration Maturity Benchmark to see where you are today, and what is needed to mature quickly.

Emotional Intelligence meets Artificial Intelligence

Why Inside Out?

  • Without a unified back office customer service and sales will always be hindered and frustrated
  • Automation in the back office sets a customer-facing foundation for digital acceleration
  • Working from the inside out of the back office results in the fastest transformation strategies with improved culture and long term results

Human Speed

1

Manual Siloes

  • No central/unified intake
  • Support departments working independently
  • Reactive email tasks
  • Minimal system integration/automation

Peak Human Speed

2

Early Collaboration

  • 2 back-office departments, usually IT and HR, starting to work together
  • Collaboration foundation established with other departments taking notice

  • Greater awareness and support for DIODA© established

Subsonic

3

Expanding Self-Service

  • 4 back-office departments, commonly, IT, HR, Procurement, and Facilities working together
  • Simple unified support portal/intranet
  • Ad hoc system integrations creating simple automation
  • Comprehensive knowledgebase established
  • AI program taking shape
  • Departmental turf battles and mud slinging minimized
  • Engagement channels established

Supersonic

4

Key Integrations & Automation

  • 6+ back-office departments like IT, HR, Procurement, Facilities, Legal, Risk, and Finance working together
  • Intranet offering intuitive self-service
  • Consolidation around 1 to 3 technology platforms with integrations to legacy systems
  • Engineers are aligned to org goals vs IT goals
  • Data quality maturing, driving AI efficiency
  • Governance driving stability without slowing velocity

Infinite Speed

5

Frictionless Organizational Automation

  • Entire back-office working together with customer service and sales
  • Mature AI program
  • Valuable data is a business advantage
  • Innovation and time to market are extremely fast with low complexity environments
  • Internal processes designed for velocity
  • End to end business process automation
  • Back-office is viewed as Innovation Center

What DIODA is

  • Best practice framework that focuses on digital velocity
  • Focus on employee/user experience and automation of common requests
  • Unification of the back-office and centralization of employee services
  • Silo-crushing and disarming of “frenemy” departments
  • Non-technical guide of common automation use cases

What DIODA isn’t

  • Heavy framework that trades burden for risk reduction
  • Customer-focused, knowing that back-office automation will positively impact customers
  • Sales tool
  • Prescriptive organizational hiring guide
  • Technical guide for any specific tool or platform

Who do I help?

Impact & Value

  • Executives working on digital transformation strategies
  • Leaders working on ESM or Employee Experience projects
  • Anyone that understands how important a Service Management foundation is and wants help with expansion and best practices
  • IT leaders working on ITIL/ITSM strategy and implementations
  • Anyone from a back office department that is interested in working with other departments to team up to make great Employee Experiences

DIODA New Employee Onboarding Lens Example